Cancellation policy
Purchase Options Cancellation Policy – Lux Hair Growth
1. One-Time Purchase Orders
Orders placed as a one-time purchase, without a subscription, may only be cancelled before they are shipped.
Once the order has been shipped, it can no longer be cancelled. The customer must then refer to our return and refund policy.
To request the cancellation of a one-time purchase order, please contact us as soon as possible at:
Important: this cancellation option before shipment applies exclusively to orders placed as one-time purchases and does not apply to orders placed as part of a subscription.
2. Orders Linked to a Subscription
Orders placed as part of a subscription are subject to specific conditions.
The subscription may be cancelled at any time before the next scheduled payment, in order to prevent any future charges and future orders.
However, cancelling a subscription does not cancel an order that has already been placed and does not automatically entitle the customer to a cancellation or refund of that order, even if the order has not yet been shipped.
Once an order linked to a subscription has been confirmed, it is considered final and can no longer be cancelled at the customer's request.
Therefore, if you have benefited from the preferential price associated with the subscription and wish to end your subscription, you must cancel your subscription before the next scheduled payment.
Forgetting or failing to cancel the subscription in time does not constitute grounds for cancelling or refunding an order that has already been placed.
3. Subscription Cancellation
You may cancel your subscription at any time before the next scheduled payment.
Cancelling the subscription:
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prevents future charges;
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prevents future orders linked to the subscription;
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does not cancel an order that has already been confirmed;
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does not automatically entitle the customer to a refund for an order that has already been charged.
Any subscription period that has already been charged remains due and will not be refunded solely because the subscription has been cancelled.
To cancel your subscription, please contact us at:
4. Processing Times
Orders are generally processed quickly to ensure efficient shipping.
For one-time purchases, the period during which a cancellation request can be made is therefore limited and depends on when the order is taken over by our logistics team.
For subscription orders, a request to cancel an order that has already been confirmed cannot be made on the basis that the order has not yet been shipped.
5. Promotional Offers, Bundles and Specific Purchase Options
Certain offers available on the website, including promotional bundles, limited-time offers and other specific purchase options, may be subject to particular conditions indicated at the time of purchase.
When these offers are purchased as part of a subscription, the conditions applicable to subscription orders shall prevail.
Cancelling a subscription does not affect orders that have already been confirmed and does not allow the customer to retroactively benefit from the price of a one-time purchase.
6. Orders Already Shipped
Once an order has been shipped:
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no cancellation is possible;
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the customer must refer to our return and refund policy;
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any return shipping costs remain the responsibility of the customer, unless otherwise provided by our return and refund policy or in exceptional circumstances.
7. Exceptional Circumstances
We reserve the right, at our sole discretion, to accept a cancellation or offer a commercial gesture in certain exceptional circumstances, including an obvious error, a technical issue or an error attributable to our services.
Accepting an exceptional request does not create an acquired right for future orders.
8. Contact
For any questions regarding an order, subscription or cancellation conditions:
